Contact

Last updated: 14 March 2026

Contact

For the fastest resolution, open the Support chat in the dashboard and send your message there.

The primary way to contact support is the Support Chat button inside the PM3K dashboard. Use the in-app chat for all technical questions and issues related to the PM3K dashboard, API, posting, scheduling, limits, plans, or billing.

Email is available at [email protected] for partnership proposals, business inquiries, and other non-technical messages. If you email about a technical issue, we may ask you to move the conversation to the in-app chat so we can troubleshoot properly.

Monthly subscription management and future charge cancellation are handled through PayPal.

If you need an invoice or billing document and cannot get a suitable record through PayPal, contact support via the Support button/chat. We can help provide an invoice link or billing document for eligible transactions.

Operator / seller

PM3K is operated by Dmitrii Suchilin.

VAT/NIF: ESY8442376X
Address: Calle de la Luna 1, 2B, Algorfa, Spain
Service, billing, and legal contact: [email protected]

What we can help with

• Technical issues with the PM3K dashboard or API
• Questions about limits, plans, or billing
• Help with connecting or disconnecting your TikTok account from PM3K
• Requests to delete your PM3K data or revoke access (you can also use the Data Deletion page)

What we cannot do

To avoid confusion, please note the following limitations:

• We cannot modify, restore, unblock, or influence your TikTok account. For suspensions, violations, visibility, or appeals, contact TikTok directly.
• We cannot delete videos from TikTok on your behalf. Published TikTok content must be removed in the TikTok app or on tiktok.com.